Local search is powerful for small businesses: 46% of all Google searches are looking for local information, which means if your business isn't optimized for local search, you could be missing out on potential customers who are ready to shop in your area. In short, local SEO is critical if you want your business to stay relevant.
To help you optimize your business for local SEO and increase your lead generation, we've created a comprehensive guide, which will cover local SEO tips and tools.
By the end of the guide, you'll have a firm understanding on how to optimize your business to reach potential consumers who use local search to choose which products or services they're going to buy.
What is local SEO?
Local SEO (Search Engine Optimization) is the process of improving search engine visibility for local businesses, primarily those with brick-and-mortar locations. By following local SEO best practices, businesses can improve organic traffic from searches performed by customers in nearby areas.
To gather information for local search, search engines rely on signals such as local content, social profile pages, links, and citations to provide the most relevant local results to the user.
With local SEO, businesses can use this to position their products and services to local prospects and customers who are searching for them.
1. Optimize for Google My Business.
Google My Business has become the créme de la créme of local search -- since Google understandably feels most comfortable sharing content they can support and verify, Google My Business is their tool to help your business meet Google's needs.
To ensure you're optimized for Google My Business, you'll want to:
- Create and verify a Google My Business page
- Use Google Posts within your account
- Encourage your customers to share reviews online
- Respond authentically to reviews, specifying location. For example, “We appreciate your feedback on [product/service] in [city, state]. We value your input and look forward to working with you again. Thank you from the [full company name] team.”
If Google can verify your business as authentic, the search engine could potentially reward your business with a coveted sidebar space in Google local search.
Don't just do this for the SEO, either! By having reviews and keeping your contact information and operating hours up-to-date, you're improving the experience for potential customers to find you. Finding current information is important to consumers, now more than ever, due to 2020's disruption in consumer shopping behaviour and business operation.
2. Engage on social media and add posts to Google My Business.
Google considers content shared on social media more important now than ever before.
Now that you've carved out a beautiful Google My Business page, share the page on social media, further aligning social and search.
3. Ensure your name, address, and phone number are consistent online.
You've got to make it easy for people and search engines to find you. To do this, set up your NAP, which stands for name, address, and phone number (with area code). This should be included as crawlable HTML text on your site.
Avoid the common mistake of only including the NAP within an image -- images can't be crawled from search engines like HTML text. The most common location for the NAP is in the footer or header of the site.
4. Optimize online directories and citations.
For United States companies, these four map data aggregators provide a large amount of the map data for Apple, Yelp, Bing, Google, Trip Advisor, and more.
Consistency is key: verify that your citations are consistent and complete across these four data aggregators.
Discrepancies like misspellings, abbreviations, lack of suite number or wrong phone number can be problematic.
For Australian States companies, I would recommend you start with Apple Maps, Facebook, True Local, Yellow Pages, BrownBook, White Pages, Bing Places, HotFrog, StartLocal, Localsearch, Word of Mouth and AussieWeb will be a great start for you.
If Google can't determine which information about your business is correct, it may not show your business at all in search results.
Additionally, be sure to remove any duplicate listings you find. Bonus points for emphasizing a Chambers of Commerce membership in your community, which will garner you an external inbound link.
5. Perform a local SEO audit.
Once you have the fundamentals down, it may be tempting to put your foot on the brake. However, SEO is an ongoing and intuitive process. Instead of stopping there or simply making changes and seeing what sticks, it helps to perform a comprehensive audit to see where your website stands and what you need to work on to achieve your goals. A local SEO audit may include the following:
- Google My Business Audit - How does your Google My Business appear in the SERPs? Is the information accurate?
- Google Search Console Audit - Is your site crawlable? Does it have any errors that would hinder indexing?
- On-Page SEO Audit - Does your site accommodate all the on-page SEO elements that help ranking?
- Citation Audit - Are all of your citations correct in the top business directories?
- Competitor Analysis - How does your site match up with your competition's? Are there any gaps that you need to close? How do you match up in terms of inbound links, content, design, and positioning?
- Website Audit - How well is your website performing?
6. Improve your internal linking structure.
Although external links pointing to your site are ideal (which I'll discuss soon), adjusting your internal linking structure will also boost your SEO rankings.
Why does internal linking matter? It does the following:
- Supports website navigation
- Assists with information architecture and website hierarchy
- Distributes page authority and ranking power among pages
7. Optimize URL, title tags, headers, meta description, and content.
When it comes to content, every new blog post is a new indexed page for your site, a new page on which to target a geographic search phrase, and a new opportunity to get found in the Search Engine Results Pages (SERPs).
Every time you write a piece of content, you need to optimize the content for search engines by using high-volume keywords in the URL, title, header, meta description, and body. If you're having trouble coming up with geo-targeted content, consider highlighting customer success stories and case studies.
8. Add location pages to your website.
If you have more than one brick and mortar location, create location pages. Location pages provide readers with your name, address, phone number, store hours, unique store descriptions, parking/transit information, promotions, and testimonials from happy customers.
It's also important you avoid duplicating content across multiple location pages. For single location businesses, create a locally descriptive About Us page. You'll get big time bonus points if you add a Google Map to your website on your respective location page(s).
9. Create local content.
Google continues to get smarter, which means content creators are now able to truly write for users, not search engines. But while writing about general topics will attract a wide crowd, sometimes it's more important to hone your focus and write about local or industry news to attract a local audience.
Be the local authority for your industry by promoting local industry gatherings, news, employees, and other educational content on your blog. Think of top-of-the-funnel content that goes beyond what your business sells.
10. Ensure your website is mobile-friendly.
Local search and mobile search go hand in hand (61% of all Google searches are performed on mobile).
Some of the most common ways people will use your site in a mobile environment is to look up reviews, find directions to your location, and search for contact information. In fact, "near me" searches on mobile have increased 250% since 2017 (Think With Google).
Make it easy for your prospects and customers by making your site mobile-friendly.
11. Get inbound links with relevance and authority.
Inbound links are incredibly powerful opportunities to boost your local SEO -- every inbound link tells Google you're a legitimate company, and inbound links can also raise your domain authority. Here are a few ways to get inbound links:
- Sponsorships or Partnerships
- Guest Blog Posting
Start with your own personal network, which may include the Chamber of Commerce, business improvement districts, licensing bureaus, trade associations, resellers, vendors, and/or manufacturers and other affiliates.
Consider sponsoring a webinar or meet-up, hosting a community event, promoting something local you love, and building relationships with prominent people and influencers. Additionally, learn to feel comfortable reaching out to partners to see if they can feature you on their partner directory.
Also, being a guest blogger can help attract links. Talk to and about (positively, of course!) other people in your industry, and act as a resource provider for the community. If you're an active participant in community conversations, the buzz around you grows in the form of inbound links, social media growth, and media coverage.
12. Participate in your local community.
The more you participate in the local community, the more digital PR you'll receive. Partnering with a nonprofit on a campaign, having a volunteer day in your organisation, sponsoring an event (even an online one!), or appearing in the local media as an authority in your industry are all ways to earn press, brand awareness, and inbound links.